Potential assessment venue
Strike
Bowling experiences made for friendly competition.
FUNLAB IS LOOKING FOR INVISIBLE GUESTS
Experience the Fun. Share What You Really Think. Get Reimbursed Up to $500.
Bring up to four of your favourite people to a participating Funlab venue, enjoy the experience like a regular guest and then provide detailed, honest feedback.
Eligible visit expenses may be reimbursed up to $500, depending on the assignment.
Applicants must be 18 or older. Applications are reviewed by Invisible Guest.
Welcome to the Funlab universe
Where Ordinary Catch-Ups Become Stories Worth Retelling
Funlab creates social experiences designed to bring people together through connection, friendly competition and unforgettable fun.
Whether you already know Funlab through Holey Moley, Strike, Hijinx Hotel, Archie Brothers or another venue, every brand is built around one idea:
Life is better when people play together.
Funlab provides the experience. Invisible Guest independently manages the assessment process.
Your mission, should you choose to accept it
Enjoy the Experience Like a Guest. Observe It Like an Assessor.
Funlab has partnered with Invisible Guest to find curious, observant and detail-loving people who can experience selected venues anonymously.
If accepted as an Invisible Guest, you may have the opportunity to undertake assignments at participating Funlab venues with up to four of your favourite people.
You will enjoy the experience naturally while paying attention to the service, staff interactions, activities and overall venue environment. Afterwards, you will complete a structured report explaining what worked well and where the experience could improve.
Bring Your Favourite People
Depending on the assignment, you may be able to bring up to four people along for the experience.
Experience Iconic Venues
Assignments may involve participating venues across the Funlab family of brands.
Receive Reimbursement
Approved visit expenses will be reimbursed up to the budget stated for your assignment, which may be as much as $500.
Help Shape the Future of Fun
Your feedback helps Funlab understand what guests love and what could be done even better.
This is not a competition, guaranteed free outing or traditional paid job. You will pay for the experience upfront, retain your receipts and receive reimbursement after the report and eligible expenses have been reviewed and approved.
The process
From Application to Invisible Guest
- 01
Apply
Create your Invisible Guest account and complete the questionnaire. The application contains approximately 40 questions and includes a short written summary of a memorable service experience.
- 02
Get Reviewed
Invisible Guest reviews your application and decides whether you are suitable for its assessor panel. Acceptance does not guarantee an immediate or regular assignment.
- 03
CLAIM AN ASSIGNMENT
If your application is successful, you will be given access to Invisible Guest’s Hub, where assignments are posted
- 04
Experience and Observe
Visit the assigned venue anonymously, enjoy the experience naturally and pay attention to the service, staff interactions, activities and venue environment. You may be required to take photographs, retain and upload itemised receipts, remember staff names or descriptions and make discreet notes.
- 05
Submit Your Report
Complete the detailed report within 24 hours while the experience is still fresh. Reports generally take approximately 30 to 60 minutes to complete. Once the report and eligible expenses have been reviewed and approved, reimbursement is processed according to the assignment budget.
Is this you?
You Might Make a Perfect Invisible Guest If You Have…
- A willingness to try new experiences and revisit familiar favourites on behalf of Invisible Guest
- A genuine desire to help Funlab understand what it is doing well and where it could improve
- A keen eye for detail
- The ability to complete visits discreetly
- A flair for thoughtful, original and articulate writing
- The ability to remember and record specific details
- The confidence to take required photographs and retain receipts
- The ability to provide honest, objective feedback
YOU MUST ALSO:
- Be at least 18 years old
- Have access to a computer or tablet with a keyboard
- Have reliable internet access
- Use your own car or have easy access to suitable transport
- Submit your assessment within 24 hours of the visit
- Spend approximately 30 to 60 minutes completing the report
You are assessing the guest experience, service, activities and venue environment
The experience may be fun, but the feedback is important. Invisible Guest is looking for people who can deliver both.
Before you click apply
Set Aside a Little Time and Give Yourself the Best Chance
The application contains approximately 40 questions.
You will also be asked to submit a short summary of a memorable service experience. This helps Invisible Guest decide whether being an assessor is right for you.
Before starting, make sure you have:
- Approximately 20 minutes available
- A reliable internet connection
- A computer, tablet or mobile device
- A recent memorable service experience in mind
- Enough time to provide thoughtful, detailed answers
You will have seven days to complete the application after creating your account. Incomplete applications and associated accounts may be deactivated after seven days.
Think About This Before You Begin
Consider a recent service experience that stood out for a positive or negative reason.
- • What happened?
- • What did the staff member do?
- • How did it affect you?
- • What impact did it have on the overall experience?
Specific observations will demonstrate your suitability better than broad statements such as "the service was great."
Applications are managed and reviewed independently by Invisible Guest.
The lineup
Meet the Funlab Family
Your future assignment could take you inside one of Funlab's most recognisable Australian entertainment experiences.
Potential assessment venue
Holey Moley
Mini golf turned all the way up, with imaginative holes, unexpected challenges and bragging rights on the line.
Potential assessment venue
Hijinx Hotel
An immersive collection of interactive rooms filled with playful challenges, puzzles and surprises.
Potential assessment venue
Archie Brothers
A dazzling arcade experience featuring games, prizes and larger-than-life entertainment.
Already have a favourite? Your feedback could help make the next guest's experience even better.
Common questions
Key FAQs
Ready to go undercover?
Experience the Fun. Notice the Details. Help Make It Even Better.
You could experience one of Australia's most recognisable entertainment brands, bring some of your favourite people and help Funlab understand what its guests genuinely experience.
The fun part happens at the venue. The important part is what you notice and how clearly you share it.
Apply today to join the Invisible Guest assessor panel and be considered for participating Funlab assignments across Australia.
Applicants must be 18 or older. Application approval and assignments are not guaranteed. Reimbursement limits and visit requirements vary by assignment. Eligible expenses are reimbursed only after the applicable requirements and report have been completed and approved. Terms and conditions apply.